Frequently Asked QuestionsWhen will the Guardian 6000XL be released in Australia? The Guardian 6000XL has been available for sale since February 2008.
How do I send my faulty coin mech in for service and what will it cost? Faulty coin mechs can be sent to us for service at: Coin Acceptors Attn: Workshop, Unit 11 / 1 Cowpasture Place, Wetherill Park NSW 2164. It is recommend that a registered and/or insured service is used to ensure proof of delivery.
When sending in your coin mechs for service include your company name and contact details (name and phone number). Ensure a street (not postal address) is included in your details as we will return it via TNT couriers, otherwise delivery via Australia Post may result in delays.
Also include a description of the fault, as this will help us complete your repairs sooner and allow us to service the mech in case we find no fault.
The service charge is $75 +GST plus any parts used in the repair. Return freight will also be charged.
Why is the empty coin tube count wrong? The sonar system that is used by the Guardian 6000XL requires five coins in each tube to get an correct reading. If no coins are present in the tubes the sonar readings will be from reflections from outside the coin mech giving incorrect coin counts. Therefore it is important to initially hand fill each tube with five coins.
Does my Guardian 6000 coin mech need a new steeper coin rail? The metal coin rail sits in the acceptor gate path, where the coin first enter the acceptor. Its function is to debounce the coin so reliable readings can by taken by the coin mech's sensors.
Older Guardian 6000XL coin mechs have a shallower (15 degrees) rail, identified by the circular hole in the rail.
The new rail is steeper (20 degrees) and is identified by the rounded square hole in it.
If you have any Guardian 6000XL coin mechs with the older rail, please contact us and we will send you some to swap over.
Does my Guardian 6000XL coin mech need a software upgrade? The current stable software version is 2.14.
You can view the coin mech's software version during startup, it will be displayed briefly after the Guardian 6000 screen, below the model number on the next screen.
Earlier software version may have issues with coin routing, poor full tube payout and tube counts.
If your coin mech has an earlier software version it needs to be sent in for service.
How do I enable 5c acceptance? To get the Guardian coin mech to accept 5c coins, the scaling factor needs to be changed, by default it is set to 10. It needs to be set to 5 so it can accept the 5c coin, to do this enter the Guardian menu system by pressing the menu button.
The display will now show Scale Factor 10, press the down arrow (B) button five times to get to Scale Factor 5, press Enter (C) button the display will now return to the default display.
What are the coin tube capacities for the Guardian 6000? Tube capacity is as follows:
Therefore with the default setup of 20-20-$1-10-10-$2 the Guardian coin mech can hold $189.20 in change.
What are the possible coin tube configurations for the Guardian 6000? The following is a list of the Australian coins, the tube used for the coin and the possible locations in the cassette for that tube.
Denomination: Tube#: Possible locations:
What can I do about poor coin acceptance in the Guardian 6000? Initially the coin mech accept gate path should be cleaned, this is the area the coin first enters the coin mech and contains the sensors that read the coin. Use a damp Cloth to clean surface dirt, any persistent grime can be cleaned off using a gentle cleaner, that will not leave a residue. (we recommend Windex). Ensure the product is dry after cleaning.
If problems continue, Guardian 6000s with poor acceptance can have their coin acceptance security level changed from the default high security to standard security, this should increase the acceptance level.
The procedure to change the coin acceptance security level from high to standard is:
What is the Coin Float Mode for the Guardian 6000? The ability to maintain coin levels in the coin mech's inventory tubes is called the coin float mode. The Guardian 6000 coin mech has two types of float available, the float paydown and the level float, either mode can be set via the display menu system.
Float paydown mode will allow the coin tubes to fill to full and later they can be paid down to the set coin levels, therefore maintaining a set change level after a service call.
Level Float mode will cause the coin tubes to fill to the set level after which all additional coins will be routed to the cashbox, therefore maintaining a set change level throughout operation.
Either float mode is set by filling the tubes with the desired level of coinage, then pressing E+F to Enable Float, this will then set the float to the current level of coins. If you wish to disable the float, possibly to change the float amount, press D+F to Disable Float. To payout excess coins that have accumulated in Float Paydown mode, press C+F to start the overfill coins to be dispensed from the tubes.
See the manual for full float mode details.
What is the default coin tube configuration for the Guardian 6000? The default tube configuration is: A=20c, B=20c, C=$1, D=10c, E=10c, F=$2.
Why is "Float disabled" flashing on the display? This indicates that the float mode is not enabled. This will not stop the normal operation of the Guardian 6000. The float mode is used to keep a specified level of coinage on the inventory tubes, see the manual for details regarding the float mode and its use.
Why is the error message "Sort door open" or "Check coin path" appearing? These errors are generally due to coin jams in the coin sorting area of the acceptor, this is behind the sort door.
How do I update the tube coin counts? The Guardian coin mech can be forced to scan and update the tube coin counts by pressing buttons A + B at the same time.
New software versions do not automatically update the tube coin counts so as to preserve the coin counts for auditing purposes. |
(02) 9756 6628
Unit 16/43 Sterling Rd,Minchinbury NSW 2770
